To see the outstanding account balance for any of your accounts, go to Billing > Billing Summary. To view additional information about an account, including past statements, select View balance details. If you have any issues or questions about your bill, contact your healthcare organisation for more information, as Epic does not obtain or hold your financial information.
To make a payment for an outstanding balance:
Go to Billing Summary by using the Billing shortcut at the top of the home page or by searching for it.
Under Accounts you are responsible for, you can see billing information for yourself.
Under Other accounts you are authorised for, you can see billing information for anyone for whom you are an authorised billing user.
Select Make a Payment for the account on which you want to make a payment.
Enter the amount you would like to pay. Select Choose payment method and enter your credit card or bank account information or select a saved payment method, if applicable. Select the Pay button.
Submit a financial assistance application in MyChart at Billing > Financial Assistance to see if resources are available to help pay your medical bills. A financial counsellor will follow up after you apply.
Sign up for Visit Auto Pay during eCheck-In or in-person check-in to automatically pay up to a set amount for your visit. You receive a notification before your payment method is charged.
