On the MyChart login screen for your healthcare organisation, select Forgot login information? and follow the instructions below based on what you see:

• If you see What account do you want to recover?, select Recover your MyChart account and follow the prompts to recover your username and password.
• If you see Recover your account, enter the email address or phone number you previously used for two-step verification for your account. Enter the code sent to you and follow the prompts to recover your account.
• If you see I forgot my username and I forgot my password, choose the option that fits your situation. If you forgot both your username and password, start with I forgot my username first. Answer some security questions to verify your identity and recover your username or password. 

If you still need help, contact your healthcare organisation's MyChart help desk. You can usually find their contact information on the account recovery page you were on or on their MyChart website's FAQ page.