Most healthcare organisations respond to MyChart messages within three business days, but each organisation has their own policies around responding to MyChart messages. MyChart messages should be used for non-urgent medical questions.
If you are experiencing a medical emergency and need immediate attention, dial your local emergency services number.
To set up notifications to receive an email or text message when new MyChart messages are available:
Go to Messages and select Send a message in MyChart to send a secure, non-urgent medical question to your care team. View replies in your Message Centre.
Go to Communication and select Request a Referral in MyChart. Enter the provider you want to see, a reason for the referral, and a brief message explaining your request.
